Introduction

The reason for this course

The Design for Six Sigma development process

This lesson introduces the DfSS product development process

The benefits of a structured approach

In this video we take a look at all the benefits of the structured approach that DfSS brings

What is Six Sigma?

A first look at what Six Sigma means

Lean Six SIgma or Design for Six Sigma?

Many people have heard of Lean but often less of Design. This video tells you what is different and what is shared.

A cross functional, cross border approach

This lesson dives into the challenge we face to develop and launch a succesful new product

Summary

You have reached the end of the first module! Here is a short summary of what was discussed.

Quiz

In this lesson you can test your learning by answering four questions.

Overview of the Define phase

In this lesson we will take a high level look at the Define phase

Detailed problem definition

In this video we will take a closer look at defining the annoying problem you will solve for your customer

Document the problem definition

This video will demonstrate that documentation is everything

Business Impact

A new product should be beneficial for the customer and the business. This lesson shows how to estimate the business impact early on.

Goal and Objectives

We take a look at how to write a good goal statement, and how to split this into objectives.

Scope and Risk

We complete the project brief by describing what is in and out, and what risks could derail the project.

Stakeholder Validation

This video will explain how to validate your brief with your stakeholders through a short interview.

Closing Define: project communication

The secret to success: communicate, communicate and communicate.

Summary

Congratulations, you have reached the end of the module on Define! Here is a short summary.

Quiz

This quiz gives you the opportunity to test your learning

Overview of the Measure phase

This lesson does exactly what the title suggests.

Three types of customer needs

This video introduces the Kano model of customer needs, with three distinct types.

Research methods for customer needs

Now that we know the three types of customer needs, let's take a look at research methods to identify them.

A lean method: customer interview

In case you want to interview a customer and identify delighters, here is how to do that.

Synthesis and documentation

After collecting your customer insights, you will have to synthesize and document the results.

Summary

The first part of the Measure phase is now complete: customer insights have been gathered and analyzed. Here is the summary.

Quiz

This quiz gives you the opportunity to test your learning.

From customer to requirements

This lesson explains why you cannot jump straight into solution mode after having validated your customer problem.

Critical customer requirements

also know as CCR's. Here is how to identify them.

Interrelationships

Probably the longest word in this course. Pretty important as well as it is a large part of the house.

Correlation matrix

The roof of the house is built on correlations.

Competition Matrix

This video helps you analyze your current position in the competitive landscape.

More houses...

Now that we have built one house, why not build a few more?

Scorecards

A video on the general use of scorecards which - you guessed it - keep score.

The NPD scorecard

This is the special scorecard used when developing a new product in Diversey.

VoB and scorecards

How to incorporate the business needs into your scorecard

Summary

Congratulations, you finished the Measure phase! This is a summary of how to go from customer insight to design criteria.

Quiz

This quiz enables you to test your learning.

Overview Explore phase

The Explore phase is all about finding good solutions that will solve the customer problem.

Functional Analysis

This is where we start the creative journey towards solutions: with an analysis of functions the solution must perform...

Rules for brainstorming

The best creativity sessions have rules - here they are.

Brainstorming function ideas

You brainstormed functions, now you will think of ideas for those functions.

Brainstorm concept solutions

Finally! The video where we get to come up with full solutions to our problem.

Interlude: a prioritization tool

A brief detour from our development path. This video introduces you to a tool that helps you make decisions, and set priorities.

The Pugh matrix

Back on track: time to select the best concept solution.

Optimization best concept solution

Even the best concepts can be further optimized. Here is how.

Minimum Viable Product

Time to market test if your concept solution delivers the value you anticipated. Oh, and to test if you are targetting the right customer!

Business impact revisited

Once your concept solution has proven itself in the market, it is time to sharpen the business case. This video explains how.

Summary

Well done, you have a market tested concept solution! Here is the summary of how we did that.

Quiz

This quiz enables you to test your learning in this module.

Introduction to risk management

This lesson does exactly what the title suggests: it introduces you to risk management!

FMEA

Which stands for Failure Mode and Effects Analysis: THE risk management tool.

Mitigating risks

The only good risk management is proactively mitigating risks. Bring that RPN number down!

Types of FMEA

Yes there are several types. Here are the four most important ones.

Summary

Congratulations, you have reached the end of Explore! Here is the summary of this risk management module.

Quiz

This quiz enables you to test your learning.

Overview of Develop

Develop is an extensive and complex phase with many tasks. Here is an overview.

Types of data

This lesson introduces you to the only two types of data you should know.

Characterizing data distribution

This video answers the question if there is anything normal about a normal distribution?

Six Sigma revisited

Now you know more about distributions, we will take another look at sigma as a quality level.

Measuring data

Measuring data should be easy, right? Well, not exactly.

Accurate is not precise

Well, not always anyway. Sometimes accurate is precise though. Watch this video to know when.

A little R&R

You might need the other R&R after this module. This R&R is another set of measurement mistakes you can make.

Summary

You did it. You are well on your way to becoming a data expert. Here is the summary on gathering and analyzing data.

Quiz

This quiz enables you to test your learning.

Goal of experimentation

This lesson answers the question why you need experimentation (and you do).

Types of experiments

There are different ways in which to do an experiment - although there is a best way.

Design of Experiment: DoE

A very powerful but often underrated way to do an experiment. This lesson introduces the DoE.

A DoE with many factors

This lesson shows you how to set up experiments even if you have many factors that influence the outcome.

The DoE output

At the end of this video you will be able to read the output of a Design of Experiments: even if you are not in a technical function.

Types of DoE

A DoE for design, a DoE for manufacturing, and a DoE for marketing. It is all covered in this video.

Summary

Congratulations, you finished the module on experimental design. You can now talk in detail to any designer, and set up a marketing or manufacturing experiment. Here is the summary.

Quiz

This quiz enables you to test your learning for this module.

The power of DfX

DfX explained...

Design for the Environment

A unique opportunity to improve your product portfolio on sustainability.

Design for Manufacturing

Start early also on manufacturing, and save cost and time.

Other designs

Two DfX designs to go, and one bonus.

Design for end users

A dead giveaway in the title what the bonus DfX is. Still very important to consider though.

Summary

This summarizes the module, and brings you to the end of the Develop phase.

Quiz

This quiz enables you to test your learning for this module.

Overview of Implement

Does this need any further comment?

Getting things under control

This video shows you how to determine if a process is stable.

From stability to quality

Once you have shown your process is stable, it is time to see if it delivers the right quality.

A measure for production quality

There is a common metric in manufacturing to measure quality: this video shows which one.

Process drift

Everything changes over time, and production processes are no exception. This video tells you by how much the process drifts.

Validation

Production is not the only process that needs validation. Here are the others.

Short intro to Lean

Lean Six Sigma optimizes existing processes. In case you want to do this for your new product launch processes, here is the tools.

Beware launch fever

You are very close to a successful market introduction: be disciplined, and prepare well.

Summary

Party! You have reached the end of Implement, and almost the end of this course! Here is a short summary of this module.

Quiz

This quiz enables you to test your learning for this module.

Overall summary

This is an overall summary of this course.

End quiz

This quiz has 14 questions to test your learning after finishing all the lessons. A score of 8 or higher means you pass the quiz, and complete the course. Good luck!